Returns

To request a return, email [email protected] with your order number and the items concerned. Confirm return arrangements before sending goods.

Your consumer rights

Eligible EU distance purchases normally include a 14-day statutory withdrawal period. Personalised and certain unsealed hygiene goods may be exempt, but faulty goods retain statutory remedies.

Additional store return terms

Contact [email protected] for product eligibility, the correct return address and shipping arrangements before sending any item.

Refunds and delivery costs

See our Refund Policy for statutory timeframes, refund methods and delivery reimbursement.